How can I set up a non-personal, group or department email address?

Personal email addresses at UIC are of the form Units, departments, and other entities on campus often have need of task-oriented email addresses that should not be identified publicly with a specific person.

The ACCC provides several options for these departmental, non-personal email addresses.


Please note that in compliance with the University Information Security Policy:

Access to the network and servers and systems should be achieved by individual and unique logins, and should require authentication. Authentication includes the use of passwords, smart cards, biometrics, or other recognized forms of authentication.


As stated in the current campus policies on appropriate and acceptable use, users must not share usernames and passwords, nor should they be written down or recorded in unencrypted electronic files or documents. [...] All users must secure their username or account, password, and system access from unauthorized use.


and with ACCC's Acceptable Use Policy, which disallows password sharing, we do not provide shared accounts. Instead, choose from one of the following options.

Email alias

An email alias - - can forward messages to a single existing email address. Email aliases are not accounts and do not have passwords associated with them. An alias allows for continued use of an email address even if a person leaves UIC. To request an alias, email and provide the following:


Listserv email list

listserv supports multiple recipients (subscribers) and can accept messages from subscribers as well as non-subscribers. Listservs have both and as their email addresses. Listserv names can be up to 15 characters in length and support dashes and underscores in the name. Listservs can be created online by UIC faculty and staff.


Google Group in UIC G Suite

Google Group is a collaboration tool, as well as an email discussion group that comes with its own Web page to read the email sent to the Group's address. Anyone with a UIC GoogleApps account can set up a personal Google Group based on their own NetID by themselves. ACCC will accommodate requests for special Google Groups for official purposes with a departmental-type email address. A UIC G Suite account is not required to send or receive email from a Google Group, but it is required to create and manage a UIC G Suite Google Group. 


Request Tracker (RT)

Request Tracker (RT) is a web-based system for submitting and tracking email messages (requests). It is intended for high-volume email addresses and allows groups and departments to manage multiple email addresses in one place. RT is similar to a shared email account, but each person uses their own credentials (UIC NetID and password) to access it. There are two ways to interact with RT: by email or via its web interface. Request an RT instance.