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How do I request a Request Tracker (RT) instance?

You can request a new RT instance when your department or campus unit doesn't have one.

If there is an existing RT instance in use by your department or campus unit, contact your unit's REACH member about creating a queue for your needs. However, if you need a new instance, send a request to with the following: 

  • Name of Instance. Probably related to the name of your department, no spaces are allowed. This will be used in the URL and possibly in outgoing email, so keep it reasonably short. 
  • Principal administrator. The administrator have superuser privs to configure your RT instance, add users, create queues, assign privs, and create new superusers. 
  • Email address. Optional. RT queues have their own email addresses in the domain. You can request a single email alias for your RT instance, as well as separate email aliases for each individual queues.

For other services related check creating a non-personal, departmental email address.

Keywords:ticketing tool, support   Doc ID:85096
Owner:Marius H.Group:University of Illinois Chicago Technology Solutions
Created:2018-08-21 15:49 CSTUpdated:2020-08-24 11:36 CST
Sites:University of Illinois Chicago Technology Solutions
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