Problems with MyLab or another Pearson product

In case of problems with Pearson web system or any of the lab products you may call 24/7: 1-800-677-6337

Pearson is a vendor providing educational resources such as course materials including exams, online courses, ebooks.  Integration with Pearson can range from a link to in a course, to a single signon via LTI in Blackboard, and to full gradebook synchronization with deep content links.

The vendor provides a status page, which provides a way to verify if the vendor is aware of downtime.  It is possible that an outage may affect UIC and it is not noted on the status site

Top workarounds and things to try:
  1. Switch to a different browser. If you're using Chrome, try Firefox. If you're using Edge, try Chrome. This will open a new session to servers, which can be helpful.
  2. Check if the Pearson activity wasn't blocked by your browser. Learn about pop-ups for Chrome, Firefox, and others.
  3. Follow this troubleshooting wizard to learn about recommended settings in your browser and identify issues. Use the interactive help system.
  4. Try using a Private Session in your browser. This will remove cookies and cache for your session and may address some issues.
  5. Restart your computer. This will help you reset your WIFI, clear RAM, and mitigate any software glitches.
  6. Contact Pearson support with questions or help requests. Call over the phone to speak with a person 24/7: 1-800-677-6337 Use web based support system: Pearson Support

In case of any problems in Pearson, such as browser problems or something not working in an assignment, both students and faculty can use the 24/7 phone support system: 1-800-677-6337

Keywords:problem, Pearson, Blackboard   Doc ID:87369
Owner:Szymon M.Group:University of Illinois Chicago Technology Solutions
Created:2018-10-30 14:15 CSTUpdated:2020-08-24 13:46 CST
Sites:University of Illinois Chicago Technology Solutions
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