Integration with Pearson can range from a link to pearson.com in a course, to a single sign-on via LTI in Blackboard, and to full gradebook synchronization with deep content links.
The vendor provides a status page, which provides a way to verify if the vendor is aware of downtime. It is possible that an outage may affect UIC and it is not noted on the status site. https://status.pearson.com/#/MyITLab/Last_24_hrs
Top workarounds and things to try:
In case of a confirmed outage, a notification in Blackboard should be posted for students and faculty. When Pearson site is down students are unable to complete their homework. Most of the time, faculty recommend completing homework well in advance of the due date, because various technical difficulties at home or at vendor site, such as Pearson, can prevent last minute homework completion.
When the system is back up the notification should be removed from the Blackboard site. The following note should be posted for the next 24 hours:
The Pearson system is now available after a temporary outage. If you are using automatic grade synchronization you may want to refresh one or all grades to make sure there are no missing grade changes in your Blackboard grade center. Visit Pearson; Blackboard Learn integration for MyLab Marketing for more information.