How can I Setup a Self - Recovery Process for the Crestron 3 - Series?

The 3-Series processor is built with a self-recovery process. The steps below document how to initiate a self-recovery in the event that communications can no longer be established.

1. Press and release the HW-R button.

2. Quickly press the SW-R button 5 times, allowing ~ 1 sec between presses.

3. Wait 5 to 10 minutes for the self-recovery process to complete.

4. Attempt to make a connection to the processor using USB.  USB is the only valid connection type.

5. Using the Text Console tool check for a prompt.  You should receive the standard prompt.

6. Load the current 3-series .puf file using the Package Update Tool here

7. Repeat if necessary if first attempt does not correct issue.

After following the above steps if you have not received a standard prompt for your processor, contact Crestron Technical Support.


Keywords:Crestron, CP3, Recovery   Doc ID:89800
Owner:Isaias H.Group:University of Illinois Chicago Technology Solutions
Created:2019-02-18 15:34 CDTUpdated:2020-10-19 14:26 CDT
Sites:University of Illinois Chicago Technology Solutions
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