Topics Map > Professional Services > Desktop Support > Hourly Service Calls
Topics Map > Professional Services > Desktop Support > Contracted Support

How to do I access hardware assistance for my computer?

For university-owned devices, please speak with your department’s REACH contact(s) to determine repair steps.

REACH contacts can be found by searching your NetID in the UIC Directory Search.


Then click on your department that is listed in the directory entry


Look for “REACH Contact” within the “Department Liaisons” section of the directory


The following solutions may also be helpful:

Technology Solutions’s On Site Support office can repair university owned Dell or Lenovo computers for a $55/hour service fee payable by campus voucher.  More information and a form to request On Site Support can be found here:

Both personally and university owned Apple products can be repaired at UIC’s Tech center in the UIC Bookstore in SCE (750 S. Halsted).

For personal devices,  while we do not recommend a particular service,  Best Buy’s Geek Squad,  Office Depot’s Tech Depot and Staples’ Tech Services are paid options that are able to repair computers.

If you are in need of a working laptop while yours is being repaired, Technology Solutions provides laptops for short-term loan at our BSB Learning Center (BSB Room 152) and in our Academic Multimedia Lab in the Daley Library IDEA Commons (Daley Library 1-030).

Keywords:desktop support, departmental machines help   Doc ID:90420
Owner:Fredy A.Group:University of Illinois Chicago Technology Solutions
Created:2019-03-18 08:17 CSTUpdated:2020-10-13 10:32 CST
Sites:University of Illinois Chicago Technology Solutions
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