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How do I contact Technology Solutions or Qualtrics Support to request help with Qualtrics?

Help for Qualtrics is provided by both Technology Solutions and Qualtrics Support (the vendor support team), with both groups being responsible for different aspects of support.

Technology Solutions provides assistance with user management requests for, for example:
  • increasing the maximum number of allowed surveys in a user account
  • transferring survey ownership from one UIC Qualtrics account to another
  • creating user groups, only for members with accounts on
  • editing user permissions, e.g., API, accessibility restrictions
  • retrieving deleted surveys
Requests for the actions above may be sent to

For assistance with using Qualtrics, purchasing paid features, or transferring survey ownership outside of the UIC Qualtrics brand, please call Qualtrics Support at (800) 340-9194 or submit a help request at When prompted, the org ID for this website is 'uic'

Information on documentation & training on the use of Qualtrics may also be found in this help document:

Keywords:Submitting a help request to Qualtrics   Doc ID:92857
Owner:Himanshu S.Group:University of Illinois Chicago Technology Solutions
Created:2019-07-03 11:03 CDTUpdated:2020-10-13 11:32 CDT
Sites:University of Illinois Chicago Technology Solutions
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