Topics Map > Communication & Collaboration > Phone Services > Automatic Call Distribution

What is an ACD (Automatic Call Distribution)?

Automatic Call Distribution (ACD) technology allows campus units to set up call centers

Features 

  • Call Center
  • Call Distribution
  • Call Routing
  • Voicemail

Requirements 

Works only on telephone lines ordered through Technology Solutions Telecommunications.

Cost 

Costs for ACDs are dependent upon each individual configuration.  Contact us for more details.

Support 


Email: as@uic.edu




Keywords:call center, call distribution, call routing, voicemail   Doc ID:94208
Owner:Alice W.Group:University of Illinois Chicago Technology Solutions
Created:2019-08-30 12:21 CSTUpdated:2020-10-13 10:32 CST
Sites:University of Illinois Chicago Technology Solutions
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