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My exam uses Respondus LockDown and Monitor; what should I do as a student?

This article summarizes how to use Respondus for Students

Respondus for Students

Students will need to download and install Respondus LockDown Browser on their own computer to use it.

Download Instructions

Download and install UIC's version of LockDown Browser from this link:

Respondus is compatible with Windows and Mac computers, and can also be used on an iPad via the Respondus iPad app. Respondus is NOT available on mobile phones.

Once Installed

  • Start LockDown Browser
  • Log into Blackboard Learn
  • Navigate to the test

Note: You won't be able to access tests with a standard web browser. If this is tried, an error message will indicate that the test requires the use of LockDown Browser. Simply start LockDown Browser and navigate back to the exam to continue.


When taking an online test, follow these guidelines:
  • Select a location where you won't be interrupted
  • Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it
  • Turn off all mobile devices, phones, etc. and don't have them within reach
  • Clear your area of all external materials - books, papers, other computers, or devices
  • Remain at your desk or workstation for the duration of the test
  • LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted

Getting Help

Several resources are available if you encounter problems with LockDown Browser:
  • The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area
  • Respondus has a Knowledge Base available from Select the "Knowledge Base" link and then select "Respondus LockDown Browser" as the product. If your problem is with a webcam, select "Respondus Monitor" as your product
  • If you're still unable to resolve a technical issue with LockDown Browser, go to and select "Submit a Ticket". Provide detailed information about your problem and what steps you took to resolve it

For more information, see Student Quick Start Guide.

Keywords:online proctoring, proctor   Doc ID:99742
Owner:Szymon M.Group:University of Illinois at Chicago ACCC
Created:2020-03-30 12:39 CDTUpdated:2020-04-16 15:25 CDT
Sites:University of Illinois at Chicago ACCC
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