Zoom, How to Change Zoom Portals

This document details how a user can self-migrate their Illinois Zoom account to the Illinois PHI portal, and vice versa.
The University of Illinois provides licensed users access to a PHI approved Zoom portal for applicable use cases. Users can self-migrate their account by following the steps below.

Please note that UIS and UIC run their own instances of Zoom. For access to their portals, please submit a ticket with the appropriate service desk.

UIS Zoom

UIC Zoom

Steps to migrate your account

  • Go to your currently logged in Zoom portal
  • Click on your profile picture in the upper right
  • Select Sign out

The process detailed is currently required for every switch between Zoom portals. You will retain all scheduled meetings when moving in/out of the PHI portal but Co-host, Alternate host and Scheduling Privilege functionality is only available to accounts in the same portal. These functions are removed when migrating in and out of the PHI portal and must be re-assigned when returning into the standard Illinois Zoom portal.

To start the migration process, select the portal you want to move your account to.

https://illinois-phi.zoom.us/

https://illinois.zoom.us/

  • In this example an account will be migrating from the standard Illinois Zoom portal to the Zoom PHI portal

This is an image of the sign in page of the Illinois Zoom PHI portal

  • You will be prompted to login with the Illinois login screen

This is an image of the Illinois login box.

  • A message will appear that notifies you that you are signing into a new Zoom account
  • Select Switch to the New Account to continue the migration

An image that describes you are about to change to a different Zoom account.

  • This message lets you know that you will not lose any of your current meetings or recordings and that you may not have full functionality on the new site (due to different security controls).  Please click “I Acknowledge and Switch”

 And image of the acknowledgement button.

  • Zoom will send an email to the email address specified in the account to confirm the account migration

Zoom email instructions on the webpage

  • Please open the email from Zoom and select the “Switch to the new account” button

And image of the email that Zoom sends with the switch button in it.

  • A new web page opens with a prompt to complete the migration. Click ‘I Acknowledge and Switch’

I acknowledge and switch

  • You will then be shown the page below.  Click "Sign in Now"

Sign In

You will be signed in to the https://illinois-phi.zoom.us portal. You will notice the Illinois PHI branding in the top left part of the screen which lets you know exactly which portal you are now in. If you require full Zoom functionality, then repeat the above instructions for the https://illinois.zoom.us/ portal. 


Keywords:
Change, Portals, ZHC, ZHCP, Zoom HIPAA, Zoom portal, Zoom PHI, Zoom HIPAA Compliant, UIC, UIS, UIUC, Illinois 
Doc ID:
100189
Owned by:
zoom G. in University of Illinois Technology Services
Created:
2020-04-07
Updated:
2026-10-16
Sites:
University of Illinois System, University of Illinois Technology Services