Adobe Acrobat, Activation Error
This page will describe what to do if you get an activation error when trying to open Acrobat on macOS.
TROUBLESHOOTING
Adobe Acrobat, Activation Error
This article goes over what to do if you get an activation error when trying to open Acrobat on MacOS
Reading time: 5 minutes
Audience: Faculty and Staff
⚠ Problem overview
Acrobat on MacOS can sometimes get an activation error. This articles goes over how to fix. Please be sure that you have Admin permissions on your computer.
Symptoms
Adobe will give a prompt that something went wrong. Image below for reference
Recommended Solutions
Troubleshooting
- Quit Acrobat if it’s running
- Download the Adobe Cleaner Tool here: Run Creative Cloud Cleaner tool on Windows and macOS | Download and Install
- Open the tool and select the tools you want to uninstall from the top right dropdown menu. Acrobat is a CC App.
- Click “Clean All” and wait for everything to uninstall.
- Reinstall Creative Cloud and Acrobat from here: Creative Cloud Download
Important Notes
You must have admin rights on your computer to uninstall and reinstall CC. If you don’t have admin rights on your computer. Please contact IT@VetMed or visit us in SAC 240.
Related Resources
Need additional assistance?
If the issue persists after completing the recommended steps, contact IT@VetMed for assistance.
When submitting a request, include the following information:
- Description of the issue.
- Computer name or device information, if applicable.
- Any error messages or screenshots.
- Troubleshooting steps already attempted.