TDX, Important Links for VetMed
REFERENCE GUIDE
TDX Reference Guide: Important Links for Vet Med
A central reference for accessing TeamDynamix (TDX) service request forms, submitting requests by email, and finding technician resources and help documentation.
Reading time: 3 minutes
Audience: Faculty, Staff, and TDX Technicians
Overview
About This Guide
TeamDynamix (TDX) is used by the University of Illinois to manage service requests and IT support. This guide provides commonly used TDX links for Vet Med clients and technicians, including service request forms, ticketing resources, and training materials.
TDX Client Resources
Use the following links to submit, review, or search for service requests.
Service Request Forms
- Vet Med General Service Request: Submit a general Vet Med service request
- Facilities Service Request: Submit a Facilities service request
- VDL IT Service Request: Submit a VDL IT service request
- Basic Science Building Service Request: Submit a BSC service request
- Marketing and Design Service Request: Submit a Marketing and Design service request
Manage Existing Requests
- Recent Service Requests: View recent service requests
- Search Service Requests: Search for service requests
Submit a Request by Email
If you prefer to submit a request by email, contact the appropriate department using one of the addresses below.
| Department | Email Address |
|---|---|
| Information Technology | it@vetmed.illinois.edu |
| Facilities | facilities@vetmed.illinois.edu |
| Business Service Center | bsc@vetmed.illinois.edu |
| Medical Records | cvm-medrechelp@vetmed.illinois.edu |
| Health Information Systems | his@vetmed.illinois.edu |
| VDL IT | vdl-it@vetmed.illinois.edu |
| Marketing Communications and Design | cvm-MCD@vetmed.illinois.edu |
TDX Technician Resources
The following resources are intended for staff who work in the TDX technician environment.
- Technician Training: TeamDynamix Technician Training Overview
- Campus Website: University TeamDynamix website
- Sandbox Environment: Access the TDX Sandbox
- Production Environment: Access the TDX Production environment
Help Documentation
Use these resources for additional information about TDX and ticketing.
- TDX Help on Answers: Search the University Answers KnowledgeBase for TDX help
- TDX Ticketing KnowledgeBase: Browse TeamDynamix ticketing documentation
- Vet Med TDX KnowledgeBase Articles: Search Vet Med TDX articles
Important Notes
- Use the service request form that best matches the department or service you need.
- For general IT assistance, submit a Vet Med General Service Request or email IT@VetMed.
- Technician resources are intended for staff with access to the TDX technician environment.
- Access to the Sandbox and Production environments may depend on your assigned permissions.
Need Additional Assistance?
For assistance with TDX service requests or access to the technician environment, contact IT@VetMed.
Email: it@vetmed.illinois.edu
Last reviewed: [Month Year]