WebStore, Adobe Apps Management Removed - Permissions message
Overview
Use this guide if Adobe Creative Cloud displays: “You don’t have access to manage apps.” and the Apps panel is blank.
Overview:
Permissions Error
The most common issue reported with Adobe Apps is when an end user opens their Creative Cloud desktop app or logs into their Adobe account with a browser and doesn't see any apps to download on this page. https://creativecloud.adobe.com/apps/all/desktop
Instead they see a message "You don't have access to manage apps. Permission from your IT administrator may be required to enable apps management" and the apps panel is blank.
Who This Applies To
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- University-owned Windows and Mac computers
- Adobe Creative Cloud users on managed devices
- Departmental IT support managing Adobe packages
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Why This Happens
This message usually appears when a managed Adobe package has been installed on the computer.
Managed Adobe packages:
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- remove app installation/update permissions from end users
- shift Adobe app management to departmental IT support
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This is expected behavior on many university-managed computers.
End Users
What To Do
If you see this message:
“You don’t have access to manage apps.”
Use your university software management application instead:
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- Windows: Software Center
- Mac: Managed Software Center
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Software Center Instructions
Still Missing Adobe Apps?
If:
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- Adobe apps are missing
- updates are unavailable
- or installations fail
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contact your department IT support team.
!!! note
Your department IT administrator controls software permissions on managed university computers.
IT Support
Managed vs Self-Service Adobe Packages
A single managed Adobe package can change permissions behavior for all Adobe Creative Cloud applications on the computer.
The most recently installed Adobe package determines whether apps behave as:
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- Managed
- OR self-service
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Important Behavior
Managed Adobe packages:
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- disable automatic Adobe updates
- require IT-managed updates using:
- SCCM
- Munki
- RUM
- other deployment systems
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Recommendation
!!! tip
Avoid mixing managed and self-service Adobe packages on the same computer.
If possible:
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- choose one deployment model
- remain consistent
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Self-Service Packages
Self-service Adobe packages:
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- allow users to install/update Adobe apps directly
- reduce IT overhead
- do NOT remove normal OS admin protections
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Self-service packages are only available for:
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- Named User licensing
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They are NOT available for:
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- Shared Device Licensing (SDL)
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Optional Workaround
Restore App Management Permissions
If appropriate for your environment, Adobe app management permissions can sometimes be restored by editing the:
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- OOBE / ServiceConfig file
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See:
Important Notes
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- Administrative permissions may be required
- OOBE folders are often hidden by default
- This workaround is not appropriate for all managed university devices
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