Regulated Research, Manually Adding a Shared Mailbox to Outlook

This document shows you how to manually attach a shared mailbox to your Outlook account in the event that it does not automatically show up after you have been given rights.
  1. Navigate to Regulated Outlook. You can do this at outlook.office365.us. NOTE: even if you use Outlook Classic regularly, we recommend using Outlook OWA (the website pictured below) because it has a more consistent mailbox addition experience. 

    Regulated Outlook for the Web

  2. Hover over your personal mailbox (example: netid@regulated.illinois.edu). You should see a three-dot menu appear, and when you click: you should see the following menu

    Mailbox Properties Menu

  3. Select Add shared folder or mailbox in the menu above, you should see the pane below. Enter the full address of the mailbox that you wish to add.

    Shared Mailbox Addition Pane

  4. Press Continue, and the mailbox should appear on the left-hand toolbar in your Outlook.

Keywords:
Outlook, Shared Mailbox, Enclave, Regulated Research 
Doc ID:
158670
Owned by:
Regulated Research G. in University of Illinois Technology Services
Created:
2026-02-17
Updated:
2026-07-30
Sites:
University of Illinois Technology Services