Some users may encounter the following error when logging into enterprise applications through campus authentication:

Solutions

Perform one or more of the following steps.

1. Clear campus selection cookie
   For users that checked “Remember my choice” on the campus discovery page but now need to make a different campus selection, clear campus selection cookie by visiting:
   
   https://discovery.illinois.edu/discovery/DS
   
   
   
   
2. Clear 4^th IDP proxy cookies
   For users that signed into an app using the 4^th IDP and had saved their campus selection but now need to use a different account, clear cookie by visiting:
   
   https://idpproxy.uillinois.edu/simplesaml/module.php/uidisco/clear
   
   
   
3. Sign out of Microsoft account
   For users that have an OS-level token or browser profile that might be automatically signing them in, have them sign-out of their Microsoft account. Either from the browser’s profile menu, browser extension or, by visiting:
   
   https://account.microsoft.com
   
   
   
4. Use a private browser window

• Firefox - New private window
• Chrome - New Incognito window
• Microsoft Edge - New InPrivate window
• Safari - New Private window