Networking, VPN Access: Cisco AnyConnect Client Missing After Update

In August of 2026, a software update of the Cisco AnyConnect VPN client was made available while trying to connect to the campus VPN. Installing the update caused the software to be unavailable, and causes issues with reinstalling the client as Windows still sees the software as being installed. This guide will help you to clean up older entries of the client to allow the updated version of the VPN client to install successfully.

Step-by-step guide for reinstalling Cisco Secure Client

  1. Please click on this link to download the Microsoft tool for Installing/Uninstalling programs
  2. Click on the Downloads button in your web browser, then click on MicrosoftProgram_Install_and_Uninstall.meta.diagcab
  3. Depending on what browser you use, you may get a warning message about the program. Please click OK.
  4. Click Next
  5. Click Uninstalling when prompted for what type of problem you are having
  6. Select Cisco Secure Client - AnyConnect VPN from the list of options. There may be multiple entries, you will need to repeat steps 2 through 8 for each instance of the client.
  7. Click Yes, try uninstall
  8. Close the installer after seeing a Troubleshooting has completed window
  9. Repeat above steps if necessary.
  10. After every entry of Cisco Secure Client is removed from the uninstall list, install Secure Client AnyConnect VPN from the Software Center.

Keywords:
cisco, vpn, secure client, vnp, anyconnect, cysco, sisco, remote access 
Doc ID:
163333
Owned by:
Service T. in Engineering IT
Shared Services
Created:
2026-08-14
Updated:
2026-10-16
Sites:
University of Illinois Engineering IT