Webstore, LabVIEW NI License Manager Hangs

Why Does the LabVIEW NI License Manager Hang When Querying a Volume License Server?

Solutions for the NI License Manager connection.

Connect to the Campus VPN.

Flush the DNS cache on your computer.

From a command prompt. (In Win 10, type cmd in the Windows search field, older version of Windows, click start, run, and type cmd.)
At the command prompt, type the following command and then press enter.
ipconfig /flushdns

Then open the NI license manager and check the network tab.

Add missing DNS suffix, preventing proper communication. 

To correct this, follow these steps: (you may not have permission to do this on a UI-owned computer)

  1. Navigate to Start»Control Panel, then open Network Connections
  2. Right click Local Area Connection, then select Properties
  3. Select Internet Protocol (TCP/IP), then click Properties
  4. Click the Advanced button
  5. In the DNS tab, select the "Append these DNS suffices" button and then add the following:
    1. webstore.illinois.edu
    2. ad.uillinois.edu
    3. ad.uiuc.edu
    4. ad.uic.edu

The NI License Manager should start working again, and LabVIEW should be able to obtain a license successfully.




Keywords:WebStore NI server volume query not connected to the server   Doc ID:56266
Owner:Webstore W.Group:University of Illinois Technology Services
Created:2015-09-13 14:46 CSTUpdated:2022-09-14 11:09 CST
Sites:University of Illinois Technology Services
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