2FA, Requesting a Temporary Passcode

If you have lost, forgot, or can not access your 2FA device, you can request a temporary passcode. This passcode is good for 3 days and 100 uses. You can request 24 passcodes per calendar year. These can be requested if you are going to a testing center and will not have access to your 2FA device.

Request a temporary passcode

Should you lose, misplace, or forget your 2FA device and can not authenticate, you have a couple of options.

1.  Visit the NetID Center.

Select Temporary passcode at the bottom of the page.

temporary passcode

A.  If you have your 2FA device with you and are requesting a temporary passcode to use within the next 3 days, select Yes, I have my device.

Yes, I have my device option

You will be required to authenticate if you have your device.  Your passcode will be displayed as well as the expiration date:

Temporary Passcode

B.  If you do not have your 2FA device and are requesting a temporary passcode, select “No, I don't have my device”. This passcode will be sent to the recovery email address you set up in the NetID Center.

If you do not have recovery options set up or cannot access your recovery options, you will need to call your University Service Desk to get a temporary passcode

Once you receive that passcode please visit https://identity.uillinois.edu to set up your recovery email under the Recovery Settings.

Please visit this article for additional help setting up recovery options.

No, I don't have my device

emailed code

Go to your non-University email to get your Temporary Passcode.  Email will be from noreply@uillinois.edu and subject will be UI Verify Temporary Passcode.

To authenticate with the Temporary Passcode.  Go to the application you are trying to access that requires 2FA.  When authenticating select Temporary Passcode from the drop down.  Then use the Temporary Passcode sent to email address and select Enter

drop down

2.  Visit the application you are trying to access and at the bottom of the authentication screen, select Get a temporary passcode

temp passcode

Select Send passcode

send passcode

Go to your non-University email to get your Temporary Passcode.  Email will be from noreply@uillinois.edu and subject will be UI Verify Temporary Passcode.  Enter the code from email and select Enter.

bypass code

If you no longer have access to this account, you can call your University service desk for assistance with a temporary passcode.

Cancel Temporary Passcode

Visit https://identity.uillinois.edu select Manage my 2FA under 2-Factor Authentication

Under My Devices & Settings select the + next to Temporary Passcode and then the trash can to delete/expire the code.

expire code

For more information

Visit answers.uillinois.edu for more information on how to set up and use Duo




Keywords:2FA, 2-factor authentication, Two-factor authentication, Duo, Duo Security, Verify, UI Verify, enrollment, multi-factor, multifactor, security, AITS, temporary, passcode   Doc ID:85687
Owner:Sarah F.Group:University of Illinois System
Created:2018-09-17 13:47 CSTUpdated:2021-11-03 14:36 CST
Sites:University of Illinois at Springfield, University of Illinois System, University of Illinois Technology Services
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