Note: "Teams Certified" devices are fully qualified to work with campus systems, including E911. "Teams Compatible" devices are not. Look for the Teams Certified logo before purchasing a device.

This Microsoft article lists all supported USB telephony devices.

For conference phones or accessories, here is the compatibility chart of all handset and conference phones.

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Headsets

Wireless Headset - most Bluetooth headsets have a good chance of working with computers with built-in Bluetooth. Feel free to check with IT Partners before purchasing.

Wired Headset - By far, the most convenient and affordable phone devices are wired headsets.

Who should use this? We recommend these for anyone who doesn't have a strong preference or need for a handset or speakerphone capability.

The following have all been tested working with MS Teams and Zoom. Others may also work; be sure to buy the Microsoft Teams-certified version. All MS-certified USB devices are listed in this Microsoft article.

Jabra Evolve 20 MS - on-ear, stereo - CDWG #4633917 - $43.88

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Jabra Evolve 30 II MS - on-ear, stereo - CDWG #4633923 - $66.70

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Poly Plantronics Blackwire C3220 - CDWG #7775308 $40.37

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Handsets

Basic USB Handset

Who should use this? We recommend this for individuals who prefer a handset over a headset and who need speakerphone capability. It is not recommended for Apple computers.

Yealink MP45 USB Handset - better for shared workstations - CDWG #7943031 - $74.80

Yealink MP50 USB Handset - better for individual Windows workstations - CDWG #6391435 - $92.32

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Basic VoIP Handset

Who should use this? An IP phone is a good option when the phone needs to ring even if someone isn't signed in. We recommend this for shared workstations like front desks staffed by student workers who answer a main line and Mac users who have a need for a handset.

Yealink MP56 E2 Skype for Business VoIP Phone - Ethernet Passthrough, PoE - CDWG #8050585 - $260.70

Note: As of September 2023, IT Partners is no longer recommending the MP54. Please purchase the MP56 E2 and be aware that it requires your computer to have Bluetooth to operate correctly.

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If you would like a tailored recommendation, please reach out to the Help Desk at helpdesk@business.illinois.edu.