Confirm your Gies provided laptop, or desktop, is plugged into its charger or docking station (whichever applies).

If your device is on campus, confirm you are connected to Illinois Net or that your device, or its related dock, is connected to a wired Ethernet cable.

If your device is off campus, confirm your device or its related dock, is connected to either: your home WiFi or a wired Ethernet cable.

Lastly, if your device is located off-campus when the upgrade will occur for your department, please ensure that it is successfully connected to the VPN.

When connecting to the VPN, please select “Tunnel All.”

For reference and assistance with confirming a VPN connection, please refer to the following Knowledge Base articles:

Cisco VPN, How to connect

After signing into your Windows account, press the “Windows” key plus the “I” key on your keyboard to open the Settings menu.

Alternatively, select the Windows icon and then select the "Gear" icon to open the Settings menu.

In the new window, select “System”.

In the following menu, select “Power & Sleep.”

After the “Power & Sleep” menu is visible, review the “Sleep” options.  Change the option that reads “When plugged in, PC goes to sleep after.”

Change the drop-down menu value for this setting to “Never.”

Locate the Windows search box at the bottom left of your screen, or select the magnifying lens icon, and type “Software Center.”  Select “Open.”

Once Software Center loads, select “Options” on the left side of the window.

In the “Options” menu, hover your cursor over “Computer Maintenance” and select it.  Several options should appear.  Confirm that the top option, “Automatically install or uninstall required software and…”, is checked.

If it is not, check its box and then select the button that reads “Sync Policy.”