EWS Labs, Full Printing Support
Specifications for the full level of printing support provided by EWS, primarily for college EWS lab printers. WIP
Engineering IT offers full printing support for college-owned printers in college-owned EWS labs. The following is a concise breakdown of the service level definition and is intended to be a high-level view. For full details, please visit the Instructional Labs Printing service-level definition page.
|Scope||Applies to printers used by students for the purposes of academic coursework.|
|Printer purchase||Unit purchases printer from a list of recommended models provided by Engineering IT. See this page.|
|End-of-life2||When the printer reaches the end of its useful life, the printer will no longer be eligible for Full Support. The unit will be given the option to replace the printer or convert it to Basic Support.|
|Printer configuration||Engineering IT will connect the printer to the network and print servers, and manage the print queue.|
|Consumables||Engineering IT will purchase and supply paper, toner, and maintenance kits.|
|Restocking||Engineering IT will restock printer on a regular basis.|
|Repairs||Engineering IT will cover comprehensive troubleshooting1 and repair, up to but not including the point of printer replacement.|
|Cost to unit||No fees are directly charged to the unit (as students pay per-page fee to cover consumables).|
|Cost to students||$0.08/page black and white
Per-page costs may be paid by students directly (recommended), or may be billed to a departmental CFOP.
|Web Printing||Web Printing will be enabled.|
- The printer has exceeded its manufacturer-recommended monthly page volume three times within 12 months.
- The printer has been repaired three times within 6 months AND the manufacturer warranty is expired.
- The printer has exceeded its manufacturer-recommended maximum monthly page volume by a factor of 12 (lifetime pages printed).
- The printer manufacturer no longer provides one or more of the following for the printer's model: replacement parts, services, or updated drivers.