Tech Services, Service Management Office, Published Service Level Agreements

Technology Services is developing Service Level Agreements (SLAs) for its service offerings.

What is a Service Level Agreement?

A Service Level Agreement (SLA) is a document that outlines service delivery expectations as agreed upon by both the service provider (Tech Services or Vendor) and service customers.  The purpose of an SLA is to identify the service offering and any agreed upon optional features to be provided by Tech Services (or Vendor), the roles and responsibilities of all parties, costs, support models, and service delivery benchmarks.

Where are SLAs located?

Current SLAs are available here: https://uofi.box.com/v/TechServicesSLAs

Additional Information

Please email the Service Management Office with any questions. 




Keywords:SMO, SLA, Zoom, Azure   Doc ID:108533
Owner:SMO .Group:University of Illinois Technology Services
Created:2021-01-22 14:33 CDTUpdated:2021-04-07 15:00 CDT
Sites:University of Illinois Technology Services
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