Endpoint Backup, CrashPlan, Escalation

How should questions and problems regarding CrashPlan be escalated?

Currently customers are encouraged to email problems to webstore@illinois.edu for automatic ticket creation within TDX. 

Please include the word 'CRASHPLAN' in the subject.
If a pre-existing ticket needs to be escalated, use the following:

  • Group: UIUC-TechServices-CrashPlan
  • Assigned to Webstore

Keywords:crashplan endpoint escalate code42   Doc ID:108632
Owner:Phil N.Group:University of Illinois Technology Services
Created:2021-01-27 10:41 CSTUpdated:2022-03-03 09:53 CST
Sites:University of Illinois Technology Services
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