Endpoint Backup, CrashPlan, Escalation

How should questions and problems regarding CrashPlan be escalated?

Currently customers are encouraged to email problems to webstore@illinois.edu for automatic ticket creation within TDX. 

Please include the word 'CRASHPLAN' in the subject.
If a pre-existing ticket needs to be escalated, use the following:

  • Group: UIUC-TechServices-SoftwareServices-WebStore
  • Service/Request Area: Webstore

Keywords:crashplan endpoint escalate   Doc ID:108632
Owner:Phil N.Group:University of Illinois Technology Services
Created:2021-01-27 11:41 CDTUpdated:2023-03-16 10:56 CDT
Sites:University of Illinois Technology Services
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