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AWS, Enterprise Support

How to open an enterprise support case

Enterprise Support is available on all university AWS accounts.

Enterprise Support offers enhanced technical support:

24x7 access to Cloud Support Engineers via phone, chat, and email. You can open an unlimited amount of cases. Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, production system down is less than an hour, and business critical system down is less than 15 minutes.


Opening a support ticket with AWS:

 Login to the AWS console at

Click Support > Support Center in the upper-right corner


Click Create Case

 Support 2

Fill out the desired form with details of your issue.

Keywords:AWS, support, enterprise, ticket, case   Doc ID:108696
Owner:Amazon C.Group:University of Illinois Technology Services
Created:2021-01-29 11:30 CSTUpdated:2021-04-20 07:51 CST
Sites:University of Illinois Technology Services
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