Microsoft Teams Room System Setup

Microsoft Teams Rooms Settings for UIUC

To have an account loaded into the Teams Rooms device:

  • First you need to create a new resource account or convert an existing user resource account.
  • For new accounts please follow these guidelines to have a room mailbox created: Office 365, Email Administration, Support, and Best Practices 
  • For existing accounts we can convert Role Based (User) Accounts only.  We cannot convert common area phones.
  • To have an RBA converted into a Teams Rooms, email consult@illinois.edu with the RBA Name and email address.
  • You will also need to purchase a Microsoft Teams Rooms Pro SKU by using this WebStore link: https://webstore.illinois.edu/shop/product.aspx?zpid=6060

UIUC Tenant specific settings:

While the physical setup of your device may vary per manufacturer there are some settings you need to make your device work in the UIUC Tenant

  • Exchange Sign-in: based on the AD object Account tab.
  • Configure Domains - Separate with commas: ad.uillinois.edu, uillinois.edu, uillinoisedu.onmicrosoft.com

Device Support:

Support for MS Teams Rooms devices including panels, hubs, and displays are handled primarily by the local unit IT Professional. Technology Services provides service connectivity of the device. Configuration and troubleshooting of a Teams Rooms device is handled by local IT Professionals. The Teams team can provide limited licensing support, call quality checks, and can reach out to Microsoft for support if necessary. 
The list of certified Teams Room devices can be found here.

Microsoft Teams Rooms Pro Management:

Microsoft has deployed a Teams Room Portal that allows IT Pros to directly manage, access technical and diagnostic data, and troubleshoot Teams Room devices and their associated peripherals. If you would like access to this portal please submit a ticket to the Teams team. Access will be scoped to equipment owned by individual departments or support groups. Note that this access is specifically for individuals who provide direct support to a unit's Teams Room hardware. 

Management Portal URL: https://portal.rooms.microsoft.com/
Management Portal KB: https://learn.microsoft.com/en-us/microsoftteams/rooms/managed-meeting-rooms-portal

Once added to this portal you will receive automated email alert notifications for rooms and devices you manage. They will have a subject line similar to this: Incident DeviceName: Device/Perpherial In Question on Computer/DeviceName (Display Name of Device) - Needs action


Keywords:
Microsoft, Teams, Teams Rooms, Setup, License, MTR, MTRPro 
Doc ID:
110609
Owned by:
Lync Manager G. in University of Illinois Technology Services
Created:
2021-04-29
Updated:
2026-09-21
Sites:
University of Illinois Technology Services