TeamDynamix, Collaborative Board/Global Admin Board Decisions

Contents

Customers

• This article is designed for IT Professionals, specifically TDX Global and Application Admins and technicians.

About

Decisions/Outcomes

6/29/21

•  Decision to leverage the TDX platform to manage the platform (ticketing app to be set up to take in requests/incidents about the TDX platform for global admin scope)

7/11/21

• Approved set of pending integration enhancement requests
• Job Titles
• College Affiliation for Students
• Enhanced role distinctions (Faculty vs Staff, etc)

8/24/21

• Approved removal of links.illinois.edu link tracking for TDX emails

9/21/21

• Defined Global Admin roles/responsibilities and charge for Global Administrator Committee
• Agreed to limiting Global Administrator role access to 8 (2 from each university + system offices)
• Formalized membership of Global Admin Committee

10/5/21

• Defined minimum requirements for service catalog entries
  • About this Service
    • Service Description
    • Other Names (where applicable)
  • Getting/Using this Service
    • Eligibility
    • Cost
    • How to Access
    • How to Use (Links to Documentation/etc)
  • Support/Hours
    • Contact Point for support
    • Provided by (optional)
• Approved exemption for Global Admin access for web dev needs

10/19/21

• Generated topics for TDX Business Review and TDX Product meetings

11/2/21

• Decided TDX Business Review meetings should be semiannual, to be attended by Collaborative Board
• Decided TDX Product meetings should follow a ~2 weeks after each TDX version release, to be attended by Collaborative Board and Global Administrators Committee

11/16/21

• Decided TDX Project website should not transition to a long-term operational site.
  • Service Information -> Service Catalog entries
  • Operational Documentation -> Into KB
  • Support Documentation -> Into KB
  • Implementation Project Artifacts -> Into Box
• Assigned task of creating TDX Change Control process to Global Administrator Committee.

11/30/21

• Decision/Change Log for TDX to be documented and maintained in Answers KB. Three levels:
  • TDX Platform/Service -> Collaborative Board responsible
  • TDX Administration -> Global Admin Committee responsible
  • University-level Help Centers -> Respective central IT unit responsible

12/14/21

• Worked with System Offices Shared Services (formerly Organizational Effectiveness) group to take on Training & Communications scope for TDX platform. Draft charge being worked on.
  • Global Administrator Committee responsible for content and functional expertise
• U of I generated TDX Enhancement Requests will be logged and made visible. Global Admin Committee charged with implementing.

1/11/22

• Presenting to ITLT on 1/19 to share current status of the platform at U of I

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