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Illinois App, Incorrect Building Status

If you believe that the building access status shown in your Illinois app is incorrect, please follow the steps below.

Note about building status updates:

Building Access status is updated daily. If you fall out of compliance with university testing and vaccination requirements, your Building Access status will change from “Granted” to “Access Denied” at around 1:00 am the following day.

All other updates to Building Access status are made as soon as your test results come in. When you receive a negative test result, your Building Access status is updated to “Granted”. When you receive a positive test result, your Building Access status is updated to “Denied”. When your COVID-19 immunization record is validated at McKinley, your Building Access is updated to “Granted”.

Building Access is determined solely by a university member’s compliance with university COVID-19 testing and vaccination requirements. Visit the university’s COVID-19 website for more information about these requirements.

The first step in troubleshooting is to check the Boarding Pass website to see if it is showing the correct status.

If the Boarding Pass shows your correct status:

Try reinstalling the Illinois app and logging in again with your NetID. If that doesn't work, see below.

Please ensure you have a valid and non-expired iCard. If you need to get a new iCard, click here for more information on the ID Center.

After receiving a new iCard, it takes around 24 hours for the information to synchronize with the Boarding Pass and Illinois app. Please wait to get tested until after this timeline.

Remember, you can use the Boarding Pass to enter buildings while you troubleshoot your app.

If the Boarding Pass does not show the correct status:

Check MyMcKinley to see if your results have processed. Remember, test results can take up to 48 hours to process and update in the app.

  • To check your results, log in to MyMcKinley with your University of Illinois NetID and password and clicking on the Messages icon. If your test results are available, you will see a secure message for your Saliva COVID test results.

If your results have not appeared in MyMcKinley and it has been more than 48 hours, please contact McKinley.

If your results are in MyMcKinley but not the Boarding Pass site, please contact the COVID Wellness Center at

More information:

For other troubleshooting, see Illinois App, Troubleshooting.

The Boarding Pass website can be accessed at

Get the Illinois App for your phone.

More info about the Illinois App.

Keywords:Illinois app rokwire rockwire building entry covid, wallet troubleshoot problem fix issue escalation anonymous authentication token illini id tested negative no can't enter wellness center   Doc ID:116147
Owner:Thomas N.Group:University of Illinois Technology Services
Created:2022-01-14 14:49 CDTUpdated:2022-02-17 17:00 CDT
Sites:University of Illinois Technology Services
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