WebStore, Updating Your Adobe Account Email (University of Illinois Users)

Overview

Adobe is updating how personal Adobe accounts associated with university email addresses are managed. If you have a personal Adobe account tied to your @illinois.edu / @uic.edu / @uis.edu email address, Adobe will require you to update that account to use a non‑university email address.

This change does not affect university‑provided Adobe licenses purchased through the Illinois WebStore.

Who Needs to Take Action

You need to take action only if:

• You created a personal Adobe account using a University of Illinois email address, and
• You want to continue using that personal Adobe account.

If you only use Adobe through a university‑provided license, no action is required.

What You Need to Do

1. Sign in to your Adobe account at:
    https://account.adobe.com
2. Navigate to Account and Security → Account Information
3. Update your email address to a personal (non‑university) email

✅ Your files, projects, and subscriptions will remain unchanged.

Example: Adobe Email Update Screen

Adobe Account Profile – Update Email Address

Important Notes

• You will not lose access to your files, projects, or subscriptions.
• You may continue to have both:
  • A personal Adobe account
  • A university‑provided Adobe license

Support and Troubleshooting

The University of Illinois WebStore and campus IT teams have limited ability to assist with personal Adobe account changes.

For account issues, prompts, or errors, please refer directly to Adobe’s official support documentation:

👉 Adobe Enterprise Sign‑In Troubleshooting
 https://helpx.adobe.com/enterprise/kb/troubleshoot-restricted-sign-in.html

You may also contact Adobe Support directly through their help site.