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Office 365, Email, Exchange, Offline Global Address List needs to be synchronized

Offline Global Address List needs to be synchronized. The GAL is not resolving contacts.

You can manually force Outlook 2016/365 to update the GAL by using the following steps:

  1. Click on File
  2. Click on Account Settings
  3. Select Download Address Book
  4. In the dialog box, check Download changes since last Send/Receive, and Choose the \Offline Global Address List.
  5. Click OK.

The GAL will then synchronize.

Note: New Oultook as of 11/11/2024 does not contain this feature.


KeywordsOffline Global Address List GAL synchronized cached contacts   Doc ID48006
OwnerOffice 3.GroupUniversity of Illinois Technology Services
Created2015-03-03 14:20:59Updated2024-11-11 14:55:10
SitesUniversity of Illinois Technology Services
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