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Topics Map > Communication and collaboration > Email

Office 365, Email, Exchange, Offline Global Address List needs to be synchronized

Offline Global Address List needs to be synchronized. The GAL is not resolving contacts.

You can manually force Outlook 2016/365 to update the GAL by using the following steps:

  1. Click on File
  2. Click on Account Settings
  3. Select Download Address Book
  4. In the dialog box, check Download changes since last Send/Receive, and Choose the \Offline Global Address List.
  5. Click OK.

The GAL will then synchronize.

Note: New Oultook as of 11/11/2024 does not contain this feature.


Keywords:
Offline Global Address List GAL synchronized cached contacts 
Doc ID:
48006
Owned by:
Office 3. in University of Illinois Technology Services
Created:
2015-03-03
Updated:
2024-11-11
Sites:
University of Illinois Technology Services