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Pinnacle, Disconnecting a Lync Account (Role-Based, Common Area, Lync-to-Lync)

This page contains instructions for Pinnacle Department Managers disconnecting existing Lync accounts in Pinnacle.


What you’ll need

  • The service number that needs to be changed (10-digit telephone number for VoIP2VoIP (previously called Skype/Lync) accounts, role-based accounts, or common area accounts; NetID for Lync-to-Lync accounts)
  • Lync account name (sAMAccount name, or Display Name) of the service
  • Day and date that service should be disconnected

Logging into Pinnacle

  1. Direct your browser to https://go.illinois.edu/pinnacle (requires either an on campus network connection or the VPN) and click Urbana-Champaign.
  2. Log in with your NetID and Active Directory password.

Creating a service request

  1. Click on Services
  2. Enter the Organization e.g. 1-798 under Service Number click Search.
  3. Select Misc Charge-Credit hyperlink
  4. Choose disconnect from drop-down
  5. Provide information on service to be disconnected - Individual accounts do not need to be submitted for disconnect.  Disconnections will be automatic when the HR exiting process is completed. 
  6. Provide contact information
  7. Click Finish
  8. Go to Cart under Services icon > click on request > click Submit Item





Keywords:department managers, , lync, accounts, pinnacle, service request, cfop, occ expense activity, expense accounts, mrc, samaccount name, Individual, Role-Based, Common Area, Lync-to-Lync   Doc ID:48573
Owner:Janet J.Group:University of Illinois Technology Services
Created:2015-03-09 17:02 CDTUpdated:2020-03-31 13:02 CDT
Sites:University of Illinois Technology Services
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