Topics Map > Accounts and Passwords
Identity Management, Deactivation, Why was my account deactivated or disabled when I switched from student to staff member?
I was a student and have now become a staff member. My accounts have been deactivated.
Most staff who were students get deactivated because information was not updated in their EMPLOYEE Record in Banner. If this information is updated, your services will be restored. (Warning: Do not confuse the Employee Record with the Job Record. Making a change to the Job Record in Banner will not resolve the problem.)
If a staff member needs to know what employee code is being fed to us from Banner, the Help Desk staff can look at a Electronic Directory record to confirm the code.
All changes in your employee records need to be made by your department. The Help Desk cannot make changes to this information.