Topics Map > Communication and Collaboration > Lync / Skype for Business

Skype for Business, Supported Devices and Equipment

Skype for Business supports a variety of computer connected and stand alone devices.

Technology Services does not sell Skype for Business Devices. Tested and approved devices may be purchased by units via iBuy or other campus approved methods for purchasing equipment.

Support for Skype for Business devices is handled primarily by the local unit IT Professional. Technology Services provides support for the network connectivity of stand-alone IP phones. Configuration and troubleshooting of IP phones or USB phone devices (aka personal peripherals) is handled by local IT Professionals.

Not all the devices you find on Microsoft's web sites may be supported by Technology Services. Please send an email to consult@illinois.edu if you would like to verify that a device you want to purchase is supported.

Separate devices are not required, but are suggested

Customers can access the voice service through the Skype for Business client on Windows, MacOS, Android, iOS, or a stand-alone IP Phone device. Skype for Business client software is not currently available for Linux operating systems.

Most Windows or MacOS computers have an audio card with microphone and speaker capabilities -- and your existing computer might be sufficient. Depending on how you use Skype for Business, you will likely prefer an additional device such as a headset or an IP Phone. We suggest using, at minimum, a USB headset rather than the built-in microphone and speakers; the user experience is greatly improved by doing so.

Skype for Business USB and Personal Peripherals

Skype for Business USB and Personal Peripherals connect to your computer and interact with the Skype for Business client software. USB devices should be compatible with any computer running the current versions of Windows and the Skype for Business client. Some commonly used USB peripherals include, but are not limited to:

  • Polycom CX300 R2
  • Jabra SPEAK 410 MS
  • Plantronics Calisto P610-M
  • Plantronics Calisto P240-M

MacOS support of USB devices is limited. Please contact the vendor to verify Mac compatibility before purchasing.

A full list of Skype for Business Certified USB and personal peripherals can be found at:

https://docs.microsoft.com/en-us/skypeforbusiness/certification/devices-usb-devices

Skype for Business IP Phones

An IP Phone is a stand alone device that does not require a computer in order to make and receive phone calls. Only the IP Phone models specifically listed below may be used and will be supported by Technology services.  They have been tested for compatibility with our E911 system and have the relevant network options enabled on the voice networks. 

A limited selection of Skype for Business IP Phones are supported by Technology Services because they must be compatible with the campus' network management and E911 systems. (Reference: Campus Administrative Manual, Section V-A-5, "9-1-1 Service As Used For Emergency Response"

The current list of Recommended Yealink Devices will be able to be upgraded to Microsoft Teams, which is expected to replace Skype for Business in the future.  (No date has been set for this yet.)  When purchasing a Yealink device, be sure to purchase the Skype for Business version.  CDW offers preferred pricing on Yealink devices, available on the front page of their punch-out in iBuy in a section titled "Yealink Standards."

Recommended Skype for Business Desk Phones:

  • Yealink T58A-Skype for Business Edition Desk Phone (datasheet)
  • Yealink T56A-Skype for Business Edition Desk Phone (datasheet)
  • Yealink T55A-Skype for Business Edition Desk Phone (datasheet)

Recommended Skype for Business Conference Phones:

  • Yealink CP960-Skype for Business Edition Conference Phone (datasheet)

Accessories for Desk and Conference Phones:

  • PS5V2000US 5V 2 Amp Power Supply for Yealink Desk Phones
  • EXP50 Color Screen Expansion Module (ONLY for T56A and T58A) (datasheet)
  • Yealink PoE Adapter YLPOE30 for CP960 Conference Phone
  • Wired External Microphone CPE90 (optional add-on for CP960)
  • Wireless External Microphone CPW90 (optional add-on for CP960)

IP Phones that are currently supported, but no longer recommended for purchase:

  • Yealink T48S, T46S, and T42S.  These Yealink Skype for Business Desk Phones are supported but will not be able to be upgraded to Microsoft Teams.  Current guidance from Yealink is that the devices will still be able to function as telephones, but with limited features.
  • Lync Phone Edition devices, such as the Polycom CX 500, CX 600, and CX 3000; or Aastra 6721/6725.  (Polycom CX USB phones are fine.)  Microsoft has announced they will be ending support for TLS 1.0 and 1.1.  When this happens, these devices will not be able to access user Calendar information or Outlook contacts, but they will still work as phones.  These devices will not be able to be used with Teams.

See Skype for Business, IP Phone Installation and Login  on how to set up IP phones.




Keywords:IP phone, VOIP, Lync, UC, headphones, USB device, iBuy, skype for business, yealink, polycom, aastra, mitel   Doc ID:49222
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-03-18 17:14 CDTUpdated:2019-08-12 12:26 CDT
Sites:University of Illinois Technology Services
Feedback:  4   5