Topics Map > Communication and Collaboration > Lync / Skype for Business

Teams, Auto Attendants, Call Queues, and Active Directory Group Membership Updates

I use an Active Directory group to manage agents for an AA or CQ. How long does it take for a newly added group member to be reflected in Teams?

It takes up to 8 hours for Active Directory (AD) group membership updates to be reflected in Teams.

Active Directory groups that are email enabled may be referred to as Distribution Lists (DL), when setting up your AD group please set them as Universal-Security groups (scope-type).

Caution: All accounts added to the group have to have a Teams Calling License (A5) or Phone System Add On, this normally entails a phone number and calling plan.

AD groups used with Response Groups should never be empty (no agents), you should always have an active Enterprise Voice account in your group.

Please do NOT delete an AD Group used with Response Groups, please notifying about the changes you wish to make to your Response Group, we will assist you with the changes and make sure this doesn't impact other systems.

KeywordsAD, active directory, group membership, update, distribution list, DL, Teams, Auto Attendant, Call Queue   Doc ID50105
OwnerLync M.GroupUniversity of Illinois Technology Services
Created2015-04-07 14:32:07Updated2023-08-07 13:38:03
SitesUniversity of Illinois Technology Services
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