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Office 365, Recent Documents in Word

Due to Office 365 Pro Plus enabling, some customers may see Recent Documents in Word or other Office applications, even non-Office 365 applications, appear blank. The files are still available wherever they were saved, and the Recent Documents will start populating as files are used.

Some customers will see that Recent Documents in Word, or other Office applications like Excel, will be blank after being enabled or setting up Office 365. This may appear in versions of Office regardless of the individual's use or downloads of Office 365.

The Documents are still available wherever they were saved. The Recent Documents provides a 'quick link' to the items. This list of recent items will start populating again as documents are opened.

This was noticed primarily with some (not all) UA employees, who participated in a pilot testing Office 365. They found an impact on their work machines even though they did not upgrade or download the software for personal use.

Keywords:Office 365, Word, Recent, Documents, Items, Excel, Office   Doc ID:55802
Owner:Office 3.Group:University of Illinois Technology Services
Created:2015-08-31 16:04 CDTUpdated:2017-01-05 14:31 CDT
Sites:University of Illinois System, University of Illinois Technology Services
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