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WebStore, Mathematica activation key/password combination is not valid error or activation code requested instead of password.

When entering the password in Mathematica from the WebStore Mathematica for Faculty/Staff offer you may receive the following error. "The activation key/password combination is not valid. Please verify that you have entered the activation key and password correctly."
Check for a Mathpass file on your computer and rename it to mathpassold then retry the activation with the password.
Here are the possible location of the Mathpass file.

Where to Find the Mathpass File in your respective operating system.


The mathpass file is at one of the three following locations:

  • C:\ProgramData\Mathematica\Licensing\mathpass
  • C:\Users\<user>\AppData\Roaming\Mathematica\Licensing\mathpass
  • C:\Program Files\Wolfram Research\Mathematica\Configuration\Licensing\mathpass

where <user> is your username on the computer.

You may need to adjust a setting to show hidden files.


The mathpass file is located at one of the following locations:

  • /Library/Mathematica/Licensing/mathpass
  • ~/Library/Mathematica/Licensing/mathpass

These files may be hidden on your computer. To navigate to a hidden folder, open the Finder application. Press Command + Shift + G to open a file search dialog and enter “~/Library/Mathematica/”. Finder opens the hidden folder.


The mathpass file is located at one of the following locations:

  • /usr/share/Mathematica/Licensing/mathpass
  • ~/.Mathematica/Licensing/mathpass
  • /usr/local/Wolfram/Mathematica/Configuration/Licensing/mathpass

On Linux you may need to show hidden files using Control + H.

If your activation window asks for an Activation Key instead of a Password please email and explain that your Mathematica for Faculty/Staff installation is asking for a Activation Key instead of a Password. We will provide the alternate activation method.

For additional assistance please contact

KeywordsWebStore password authorization code key   Doc ID66606
OwnerWebstore W.GroupUniversity of Illinois Technology Services
Created2016-09-01 09:14:36Updated2023-08-01 08:24:40
SitesUniversity of Illinois Technology Services
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