Teams, Contact Center, Unable to connect to phone error

After installing TouchPoint, you receive an error message stating the app could not connect to your phone.

After installing the TouchPoint application and signing in, users may encounter an error in the app stating that "We are unable to connect to your phone." This error is typically caused by a configuration error on the user's profile.

This is an image of an error in TouchPoint saying "We are unable to connect to your phone."

If you encounter this error, please submit a ticket to contactcenter@illinois.edu and provide the following information.

  • Your name and NetID
  • The department you work for
  • When the error first started occuring

Keywords:
Teams, Team, Contact Center, TouchPoint, Touch Point, TouchPoint Installation, Telephony Settings, error, connection, issue, phone 
Doc ID:
68557
Owned by:
Lync Manager G. in University of Illinois Technology Services
Created:
2016-11-09
Updated:
2026-06-24
Sites:
University of Illinois Technology Services