Security, Policy, Access to deceased relative's account
I'd like to recover some personal emails from a deceased family member's University account.
For access to the email account of a deceased family member, please contact the Help Desk
We can assist a family member asking for email redirection/file access using the following procedure:
- Verify the person owning the account is deceased and that the person requesting access is the next of kin or otherwise has legal status to make such a request. The standard of proof is showing us the death certificate (the consultant must document in the ticket that they saw the death certificate)
- If requested, we can ask the Exchange team to put up an "out of office" message indicating this account isn't active anymore and email should be sent to another address.
- If they need emails from the mailbox, security will have to be contacted to provide a copy of the .pst, if it has been less than 30 days since it was disabled. If its over 30 days since it was disabled it will be unrecoverable. (for Exchange mailboxes, see [Link for document 47981 is unavailable at this time] )