Endpoint Services, Maintenance and Backup Windows

This article lists established Endpoint Services maintenance and backup windows.


Dell Data Protect (DDP)
Munki Mac Endpoint Management
Microsoft Endpoint Configuration Manager (MECM), formerly SCCM
Workspace ONE / AirWatch Mobile Device Management (MDM)
Windows Server Update Services (WSUS)

Affected Customers

University of Illinois IT Pros leveraging one or more of the above services.

Maintenance Windows

During part or all of the following maintenance windows, EPS services may be down or degraded.

Service Maintenance Window Advance Notification to Stakeholders
Dell Data Protect (DDP) Tuesday - Thursday, 7 AM - 8:30 AM 2 Business Days
Munki / MunkiReport Monday through Sunday, 7 AM - 9 AM, and during AITS Linux patching windows (generally Sunday) 12 hours for unit provisioning;
2 business days for all other changes
MECM During AITS Windows patching windows (generally Thursdays after 5 PM) 2 Business Days
Workspace ONE Tuesday - Thursday, 7 AM - 8:30 AM 2 Business Days
WSUS Tuesday - Thursday, 7 AM - 8:30 AM 2 Business Days

Backup Windows

Every day during the following times, access to services and service consoles may be degraded while backups are prepped and performed. Most services are minimally impacted for less than 10 minutes during the time window.

Service Daily Preparation and Backup
Dell Data Protect (DDP) 3:00 AM - 4:00 AM
Munki / MunkiReport 5:00 PM - 5:30 PM
MECM 6:00 PM - 8:00 PM
Workspace ONE 3:00 AM - 4:00 AM
WSUS 3:00 AM - 4:00 AM

Contact the EPS team

Keywords:eps endpoint maintenance window backup console   Doc ID:89430
Owner:EPS Distribution List .Group:University of Illinois Technology Services
Created:2019-01-31 16:45 CDTUpdated:2022-10-10 10:28 CDT
Sites:University of Illinois Technology Services
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