AWS accounts through the university offer an educational discount of 11% off the retail prices listed in the AWS Pricing Calculator. The university is also not charge for network traffic out to the Internet (also knows as an egress waiver) as long as this cost does not exceed 15% of our overall bill.

A video overview of AWS console basics, cost explorer and budgets is provided by a member of the AWS team supporting the University. Each AWS account can have multiple budget settings to monitor usage. From the AWS Console, you can navigate to the Billing and Cost Management service to define a monthly Budget, spending limits and alerts. The AWS Pricing Calculator also provides a way to estimate the cost of services on AWS.

There are two teams supporting AWS: The Cloud Enablement team which is part of Tech Services, and the AWS team which is a group of specialists assigned by AWS to support the University. There are a variety of ways to get help with your AWS account.

• If you already have an AWS account with the University, submit a ticket to AWS using the Enterprise Support instructions.
• Schedule a meeting with our Cloud Enablement team and the AWS team using AWS Office Hours.
• Send an email to the Cloud Enablement Team at aws-support@illinois.edu.
• Send an email to the AWS team at aws-uiuc-team@amazon.com.  
• Submit a help ticket and assign it to the UIUC-TechServices-Amazon Web Services team.

Training opportunities, workshops, and other news are posted on the cloud.illinois.edu site and in the AWS@Illinois team on Microsoft Teams.

Additional training materials are available at AWS online digital training programs.

Questions? Send an email to aws-support@illinois.edu.