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WebStore, Adobe Temporary Access for Students Known Issues
Common questions for Students & Teachers in campuses impacted by COVID-19
Following are some known issues that you may run in to and their workarounds
The Accounts Page is expected to show only the existing entitlements and not the temporary at-home licenses.
When you install and launch Acrobat DC on a Windows computer and sign in, if you see a Try or Buy prompt, do the following:
- Exit Acrobat DC, if it is running.
- Download the AcrobatStudentAccess.zip file and extract it on your computer.
- Right-click the included EXE file and choose Run as Administrator. (Click yes or enter your computer password, if prompted)
- Start Acrobat DC. It should now launch without asking you to sign in.