Proctorio, Support and Escalation

Where should I go for help with Proctorio?

Proctorio is an online exam and quiz tool integrated with Compass and Moodle. It is hosted and managed externally by the vendor, not Technology Services.

Note: Install Chrome and the Proctorio extension BEFORE trying to start the test, not doing so can interfere with your time allowed to take the test.

Please visit for more information.

Please note, the following things are required for the use of Proctorio:
Before using Proctorio, you should restart your computer and ensure all possible programs are closed.

Technology Services has no access to Proctorio to assist students. For assistance with Proctorio (students/faculty/staff), please go to

There are live chat and email options available ( 

Keywords:CITL Compass 2g proc   Doc ID:99915
Owner:Ryan S.Group:University of Illinois Technology Services
Created:2020-04-01 15:33 CSTUpdated:2020-10-06 13:21 CST
Sites:University of Illinois Technology Services
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