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NetID Center, "User not found in Midpoint" error when changing password

When trying to change your password at (go.illinois.edu/reset), you receive the error "User not found in Midpoint".
Please ensure that you are typing your NetID only, rather than NetID@illinois.edu. Please also ensure that you are entering your NetID with no capital letters. If resetting your password on a phone or other mobile device, it may auto-capitalize the first letter, leading to the error.

Keywords:
problem can't reset  
Doc ID:
106768
Owned by:
Identity and Access Management in University of Illinois Technology Services
Created:
2020-10-21
Updated:
2020-10-22
Sites:
University of Illinois Technology Services