NetID Center, "User not found in Midpoint" error when changing password

When trying to change your password at (go.illinois.edu/reset), you receive the error "User not found in Midpoint".

Please ensure that you are typing your NetID only, rather than NetID@illinois.edu. Please also ensure that you are entering your NetID with no capital letters. If resetting your password on a phone or other mobile device, it may auto-capitalize the first letter, leading to the error.




Keywords:problem can't reset   Doc ID:106768
Owner:ID M.Group:University of Illinois Technology Services
Created:2020-10-21 16:32 CSTUpdated:2020-10-22 09:14 CST
Sites:University of Illinois Technology Services
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