Security, Help Desk, Ransomware aid
This article outlines immediate steps for handling ransomware reports.
For Clients Experiencing Ransomware
If your computer displays a ransomware screen:
- Immediately disconnect from all networks:
- Unplug any Ethernet cables.
- Turn off Wi-Fi on your device.
- DO NOT shut down or restart your computer.
- Contact the Help Desk:
- Phone: (217) 244-7000.
- Keep your device powered on but disconnected.
- Be prepared to provide:
- Whether it's a University-owned or personal device.
- What you were doing before the ransomware appeared.
- When the incident occurred.
- Any other affected devices.