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ProctorU Record+, Information for Students

This document explains the proctoring tool, ProctorU Record+, for students.

Record+ is an automated proctoring service that allows students to take exams online through Canvas or another learning management system without an instructor present by using Guardian Browser, a modified version of Chrome. The service authenticates your identity, as well as monitors and records your computer screen, microphone input and the video from your webcam. There is no fee for students to use Record+.

Prepare for the Exam

  • Create a ProctorU Test-Taker account. Be sure to use your Illinois email address.  
  • Please review the equipment requirements. Only select Mac OS and Windows versions are compatible, as well as Chromebooks that meet the requirements.
  • Download and install ProctorU’s Guardian Browser onto your computer.
  • Please test your equipment well in advance of your exam to ensure compatibility.
  • If you require any DRES accommodations, including extended test-taking time, notify your instructor immediately. They must grant you an accommodation in the ProctorU system at least 24 hours prior to taking the exam but may require more advance notice.
  • You must be an administrator on the computer you will use or have an administrator install Guardian browser on the computer and give it access to record audio, video and the computer desktop. A computer provided by an employer may have security settings that prevent Record+ from functioning, so if possible we recommend not using one.
  • Watch this Best Practices video.

Take the Exam

  • You cannot use ProctorU’s website to make an appointment or to access the exam.
  • Take the exam alone and in a quiet place. 
  • You must show a photo ID to begin the exam.
  • Restart your computer.
  • Be sure that your webcam and microphone are enabled, turned on and not muted or covered; otherwise, your exam session will be invalid. Your instructor may then give you a 0 or require you to take a new version of the exam.
  • Launch only Guardian browser and any additional resources permitted by your instructor. You cannot use any other web browser.
  • Using only Guardian browser, manually type in the URL for Canvas (https://canvas.illinois.edu/), Moodle (https://learn.illinois.edu/) or the appropriate learning management system as directed by your instructor. You must type in the URL. You cannot use Guardian to search for it, nor can you use another web browser.
  • The password should automatically be entered for you. If you are prompted for one, be sure you are using the Guardian browser. If you are, then seek help as directed below.

Common Issues

  • Record+ requires a strong internet connection and a lot of resources on your computer. If taking the test exceeds certain thresholds of your computer’s internet speed, CPU usage or available RAM, you may lose connection during the test.
  • If you are prompted for a password when you try to open the exam, please ensure that you are using Guardian browser. Please close all other web browsers, such as Chrome, Firefox, Safari, or Edge. Restart your computer and try again.
  • Review the tips below.

Troubleshooting Tips for Guardian Browser

 

Get Help

ProctorU Record+ Resources



Keywordsproctored, tests, quizzes, exam, canvas, moodleDoc ID121809
OwnerGaby V.GroupUniversity of Illinois Technology Services
Created2022-10-11 13:41:16Updated2024-10-14 13:49:21
SitesUniversity of Illinois Technology Services
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