Windows 10/11

1. Open Settings.
2. Select Update & Security.
3. Click Recovery.
4. Under "Reset this PC," click Get Started.

Microsoft provides more information about reinstalling Windows in their support documentation here: Reinstall Windows.

Android

Due to manufacturer variations, reset steps differ between Android devices. Generally:

1. Open Settings.
2. Look for "Reset" or "Factory Reset" options.
3. Choose the option to reset to factory defaults.

Google provides some information about preparing an Android device for a factory reset: Reset your Android device to factory settings.

For more detailed information, find your device manufacturer's support site: Get help from your device manufacturer & mobile carrier.

macOS

1. Access macOS Utilities recovery boot:
   • For older devices: Press and hold Command + R during startup.
   • For newer devices: Press and hold the Power button during startup.
2. Follow the on-screen prompts to reinstall macOS.

Apple provides more information about reinstalling macOS in their support documentation here: How to reinstall macOS.

iOS/iPadOS

Using a Computer

1. Connect your device to a computer.
2. Use Finder to complete the reset process.

Restore your iPhone, iPad, or iPod to factory settings using a computer.

Using Device Settings

1. Open Settings.
2. Tap General.
3. Select Transfer or Reset.
4. Choose Erase All Content and Settings.

Apple provides more information about doing this in their support documentation here: How to factory reset your iPhone, iPad, or iPod touch.

Having trouble?

By policy the Help Desk does not offer assistance with operating system problems on non-University devices.

Many 3rd-party IT businesses are also able to assist with problems of this nature. The University does not officially endorse any in particular, but the Help Desk maintains a referral list here: Help Desk, Tech Support Referral Resources.