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Email, Exchange, Mobile Devices with Exchange

How do I setup my Exchange email on my mobile device?

Active-Sync compatible devices include Android, iPhone, iPod Touch, iPad, Windows Mobile, and some Palm, Sony, Motorola, Nokia, and Symbian phones. In addition, Blackberry devices with 10 and newer operating systems are compatible with Active-Sync. 

For those still using Exchange, follow the instructions below.

For those who have migrated to Office 365 (Exchange Online), Microsoft has provided a useful page to help Set up Office apps and email on mobile devices which can be found here.

General settings are included below.

While each device tends to vary, it all starts with adding the account. You have to either be on a wireless network or be willing to use mobile data during setup.

Once you get to your device’s ‘add Exchange account’, use these settings if they ask for them (your device might not):
  • Email address:
  • User Name: yournetid
  • Domain: UOFI\netID (if not yet migrated to Office 365 and still on Exchange 2010/2013)
  • Domain: \ (if migrated to Office 365)
  • Password: your AD password
  • Server: (if not yet migrated to Office 365 and still on Exchange 2010/2013)
  • Server: (if migrated to Office 365)

NOTE: There is a limit of 10 active sync devices per mailbox on Exchange. These device partnerships can be managed in > options > see all options > phone > mobile phones


Settings -> Accounts -> Add account-> Microsoft Exchange or Active Sync

FYI: Some Android clients do warn you of all the possible ActiveSync policy features that are available when setting up an ActiveSync account. We do not enable any of these features other than allowing you to remotely wipe your own device through Outlook Web Access (OWA). For more information about Remote Wipe and Admin Access, please see solution 62869: Email, Exchange, Mobile Device Remote Wipe and Admin Access


Settings->Accounts & Passwords-> Add Account-> Exchange

If setting up via IMAP (email only) and not Active-Sync

If your mobile phone is neither Active-Sync compatible nor a Blackberry, you may be able to receive your email through IMAP if your phone has an IMAP-compatible email client. (However, IMAP doesn't provide calendar information; you'll need to use the web interface to check your calendar.)

Use these settings to connect with IMAP:

  • Username: yournetid
  • Password: Active Directory password
  • Email address:
  • Incoming mail server for Exchange 2010/2013 mailboxes:
  • Incoming mail server for Office 365 mailboxes:
  • Incoming mail server security: port 143 and TLS
  • Outgoing mail server for Exchange 2010/2013 mailboxes::
  • Outgoing mail server for Office 365 mailboxes:
  • Outgoing mail server: requires authentication
  • Outgoing mail server (SMTP) port: 587
  • Outgoing mail server security: TLS

To learn more about IMAP see article IMAP Access to Exchange.

Not officially supported

While Active-Sync, IMAP, and the Blackberry Enterprise Server are available to Exchange users, the variety of smartphones and mobile devices in use means that the Technology Services Support Team (and likely other departments' support teams) cannot promise your individual device will be Exchange-compatible.

Keywords:Exchange, Exchange, Outlook, iOS, Android, Blackberry, Active-Sync, IMAP phone, isss   Doc ID:47591
Owner:Joshua M.Group:University of Illinois Technology Services
Created:2015-02-25 13:34 CSTUpdated:2019-02-11 16:07 CST
Sites:University of Illinois Technology Services
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