Topics Map > Accounts and Passwords
Topics Map > Communication and Collaboration > Exchange
Email, Exchange, Outlook, Multiple prompts for password
My Outlook client keeps prompting me for my password, even though I selected to save my password. I get prompted for my password when I try to open a shared calendar.
The solution is to force a log in on the UofI Domain in Outlook. To force a log in to the UofI Domain, you should first removed any saved passwords for Outlook in the Credential Manager in Windows 7 and Vista. Instructions to do so can be found here: http://support.microsoft.com/kb/306992
It is also a good idea to log out of all Lync/Skype for business applications.
Force authentication for Outlook Client:
For Outlook on Windows:
- Click on File.
- Click on Account Settings.
- Select Account Settings.
- Select the Exchange or @illinois account.
- Click Change.
- Click on More Settings...
- Click on the Security Tab.
- Check box by Always prompt for login credentials.
- Click Okay.
- Click Next.
- Click Finish.
- Click Close.
- Close Outlook on Windows. (Verify with Ctrl-Alt-Delete, and Task Manager in Processes to ensure Outlook 2010 is actually close. Otherwise, force close Outlook.)
- Open Outlook on Windows. You will be prompted for a password.
- In the password prompt use the following: User name: UOFI\NetID Password: Active Directory (AD) Password **Please note, the user name is, without spaces: U of I \ (backslash, located under the Backspace key on a PC keyboard, under Delete on a Mac keyboard) NetID -- uofi\username
- Click Okay and Login. If you select to have this password saved, you can go back through steps 1-10 to prevent a password prompt every time you open Outlook on Windows.