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Email, Exchange, Outlook, Multiple prompts for password

My Outlook client keeps prompting me for my password, even though I selected to save my password. I get prompted for my password when I try to open a shared calendar.

The solution is to force a log in on the UofI Domain in Outlook. To force a log in to the UofI Domain, you should first removed any saved passwords for Outlook in the Credential Manager in Windows 7 and Vista. Instructions to do so can be found here: http://support.microsoft.com/kb/306992

It is also a good idea to log out of all Lync/Skype for business applications.

Force authentication for Outlook Client:

For Outlook on Windows:

  1. Click on File.
  2. Click on Account Settings.
  3. Select Account Settings.
  4. Select the Exchange or @illinois account.
  5. Click Change.
  6. Click on More Settings...
  7. Click on the Security Tab. 
  8. Check box by Always prompt for login credentials. 
  9. Click Okay. 
  10. Click Next.
  11. Click Finish.
  12. Click Close. 
  13. Close Outlook on Windows. (Verify with Ctrl-Alt-Delete, and Task Manager in Processes to ensure Outlook 2010 is actually close. Otherwise, force close Outlook.) 
  14. Open Outlook on Windows. You will be prompted for a password. 
  15. In the password prompt use the following: User name: UOFI\NetID Password: Active Directory (AD) Password **Please note, the user name is, without spaces: U of I \ (backslash, located under the Backspace key on a PC keyboard, under Delete on a Mac keyboard) NetID -- uofi\username 
  16. Click Okay and Login. If you select to have this password saved, you can go back through steps 1-10 to prevent a password prompt every time you open Outlook on Windows.





Keywords:Saved password repeated prompt password domain   Doc ID:48033
Owner:Josh M.Group:University of Illinois Technology Services
Created:2015-03-03 14:21 CSTUpdated:2017-12-05 09:43 CST
Sites:University of Illinois Technology Services
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