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Pinnacle, Disconnecting a Lync Account (Individual, Role-Based, Common Area, Lync-to-Lync)

This page contains instructions for Pinnacle Department Managers disconnecting existing Lync accounts in Pinnacle.


What you’ll need

  • The service number that needs to be changed (10-digit telephone number for individual Lync accounts, role-based accounts, or common area accounts; NetID for Lync-to-Lync accounts)
  • Lync account name (individual name / NetID, sAMAccount name, or Display Name) of the service
  • Day and date that service should be disconnected
  • MRC account number
  • OCC account number

Logging into Pinnacle

  1. Direct your browser to https://go.illinois.edu/pinnacle (requires either an on campus network connection or the VPN) and click Urbana-Champaign.
  2. Log in with your NetID and Active Directory password.

Creating a service request

  1. In the upper right corner of the browser, ensure .Dept Mngr is selected.
       NOTE: If .Dept Mngr does not appear, then you are in the .Dept Mngr role.
  2. Below that, select Services.
  3. Enter the Service Number that needs to be disconnected and click Search.
  4. Select the Service Number from the list by clicking on it in the Service column.

Disconnecting a Lync account

  1. Click the Disconnect Service button.
  2. Under the Other Information region, enter any pertinent information in the Any more information field, including:
    1. The Lync account name (individual name / NetID, sAMAccount name, or Display Name)
    2. The Day and date the account should be disconnected.
  3. Under the Contact region, provide the name of a person who can answer questions about the line being disconnected. Either:
    1. Check the Select Existing Contact box, and select an existing contact.  If needed, click the magnifying glass icon  to use the Contact Pop-up Search window.
    2. Or deselect the Select Existing Contact box and manually enter the Contact First Name, Contact Last Name, and Contact Phone information.
  4. Click Finish.

Submitting a request

  1. After adding all requests to the cart, click the Cart menu at the top left of the page.
  2. The requests should be listed in the cart. When ready, click the requests and then click Submit Checked.
  3. In the Cart Checkout Wizard, if you would like all requests entered as 1 order (XXX-1, XXX-2, XXX-3, etc.) check the As Same Order box. If you prefer each request get a unique order number (XXX-1, YYY-1, ZZZ-1, etc), leave the As Same Order box unchecked.
  4. In the Cart Checkout Wizard, click Checkout Items.
  5. The Service Request number will be displayed. Additionally, an email confirmation will be sent.




Keywords:department managers, , lync, accounts, pinnacle, service request, cfop, occ expense activity, expense accounts, mrc, samaccount name, Individual, Role-Based, Common Area, Lync-to-Lync   Doc ID:48573
Owner:Janet J.Group:University of Illinois Technology Services
Created:2015-03-09 17:02 CDTUpdated:2017-07-20 11:13 CDT
Sites:University of Illinois Technology Services
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