Endpoint Services, MECM, Using MECM to remotely control an endpoint
Remotely view and control a Windows endpoint while a user is logged in.
Microsoft Endpoint Configuration Manager (MECM)
University of Illinois IT Pros leveraging MECM, hosted by Technology Services' Endpoint Services team
Configure and use Remote Control
Remote Control allows IT Pros to view and control a Microsoft Windows session, regardless of whether a user is logged in or not. Connect to the endpoint with Remote Control when you need to assist a user while they are logged in. Remote Control is available when the endpoint is connected to a campus network (including the VPN).
Configure Remote Control client settings for your unit as per the following articles, and deploy the client settings to the relevant device collection
- Enable remote control: https://docs.microsoft.com/en-us/mem/configmgr/core/clients/manage/remote-control/configuring-remote-control
- Details of each setting: https://docs.microsoft.com/en-us/mem/configmgr/core/clients/deploy/about-client-settings#remote-tools
- Note that users are able to see the Remote Control session from their end