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KnowledgeBase Search Tips

This document gives an overview of how to effectively use the Search function of your KnowledgeBase.

Start Your Search

To find a KnowledgeBase document, enter one or more keywords into the Search text box found at the top of the KB Site.

Separate each word with a space. Click on the Search button or press Enter on your keyboard.

Search field and search button visible

  • Use descriptive and specific keywords
  • Make sure they are correctly spelled 
  • Avoid unnecessary punctuation
  • No need to enter words that are already in the the document title. All words in the document title are automatically considered keywords.
  • Make sure Quick Search options are spelled correctly. See KB User's Guide - General Info - Quick Search Options for more details.

Refine Your Search

If searching using a single word yields too many unrelated topics, try adding another word or two. You may also use the Topic drop-down menu to limit your search to one specific topic.

Drop down list of the available topics to search from

Excluding Search Terms

If you want to exclude documents that contain a certain keyword, you can focus your search by putting a minus sign ("-") in front of that word.

Example: If you were trying to find information on physical office space, searching "office -microsoft" (without quotes) will help eliminate results that related to Microsoft Office software.

Expand Your Search

If your initial search does not return the information you were looking for, even after removing keywords, you can easily check to see if the information exists elsewhere in the KB.

Cross-Site Searching

If you are searching a KB subsite in the UW-Madison KB (or any other KB partner institution that has a Unified site) and that subsite has cross-site searching enabled, you will find a link to view your search results in the Unified KB. This link will be found below the main search results table, and it will tell you how many results it predicts for the same set of search terms in the Unified KB. Clicking this link will take you directly to the results. The image below shows the UW-Madison Unified KnowledgeBase space.

Linked text for UW-Madison Unified Knowledgebase with document numbers in parenthsis.

Submit Feedback

If you can't find a document that you believe should exist on a particular KB site, you can send the site owner feedback to suggest a new document. Please see KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion for more information.

Please see this document to review each of the KB features on the Search Results table.

KeywordsKnowledgeBase kb website Search Tips exclusive searching query cross type cross topic   Doc ID14
OwnerLeah S.GroupKB User's Guide
Created2000-07-18 19:00:00Updated2023-12-19 09:13:09
SitesDoIT Help Desk, DoIT Help Desk Handbook, KB User's Guide, L&S KB, Systems Engineering
Feedback  8   6